Shipping policy

Shipping Policy

At Lucidity, we are committed to providing a seamless shopping experience for our customers. Below is an overview of our shipping policy for U.S. customers:

1. Processing Time: Orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates and Delivery Estimates:
   - Standard Shipping (3-7 business days): Flat rate or free for orders over a certain amount.
   - Expedited Shipping (2-3 business days): Additional fees apply.
   - Overnight Shipping (1-2 business days): Available with higher shipping rates upon request.

3. Shipment Confirmation and Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number that allows you to follow your package’s progress.

4. Shipping Restrictions: We currently ship to all U.S. states, excluding P.O. boxes and specific military addresses (please get in touch with support for details).

5. Delays: Shipping delays can occasionally occur due to factors beyond our control, such as inclement weather or carrier issues. In such cases, we will notify you as soon as possible.

6. Lost or Damaged Packages: Lucidity is not responsible for packages lost or damaged in transit. If your order has not arrived within the estimated delivery window or arrives damaged, please get in touch with us at [support email] so we can assist you with filing a claim.

We appreciate your trust in Lucidity and are here to ensure your experience is positive. If you have any questions or require further assistance, please get in touch with our customer service team.